Welcome to Mateando Embroidery. By accessing and making a purchase on our website https://mateandoembroidery.com/, you agree to the following Terms and Conditions. We recommend reading them carefully before placing your order.
1. General Information
- This store is operated by Mateando Embroidery.
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately.
2. Products
- All products are handmade and unique, therefore slight variations in colors, embroidery, or finishes may occur compared to the images displayed on the site.
- We strive to display products as accurately as possible, but we cannot guarantee that the colors on your screen will exactly match the actual product.
3. Prices and Payments
- All prices are listed in USD (U.S. dollars) and include applicable taxes, unless otherwise stated.
- Accepted payment methods are those available through the SureCart payment platform.
- We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.
4. Shipping
- We offer free shipping within the United States.
- Standard order processing time is 4 business days.
- Delivery times may vary due to weather conditions, carrier delays, or force majeure events.
5. Changes and Returns
- Returns are not accepted.
- If the product has not yet been shipped and you wish to make a change to your order, you must contact us immediately at mateandoembroidery@gmail.com.
6. Intellectual Property
- All content on this site (images, designs, logos, texts, etc.) is the property of Mateando Embroidery and may not be used without prior authorization.
7. Liability
- We are not responsible for the misuse of products purchased in our store.
- In the event of force majeure (events beyond our control), we will not be held liable for delays or failure to comply.
8. Personal Data
- We respect the privacy of our customers. The information you provide will be used solely to process orders and improve your shopping experience, in accordance with our Privacy Policy.
9. Contact
For any inquiries or requests, please contact us exclusively at:
📧 mateandoembroidery@gmail.com
